Terms of Service

These Terms of Service set out the agreement between you and DSALTA, Inc. for access to and use of the DSALTA platform, website and related services. Please read them carefully — they include important provisions about subscriptions, data handling, disclaimers of warranty, limitations of liability and dispute resolution.

1. Agreement to These Terms

These Terms of Service ("Terms") govern your access to and use of the websites, applications, dashboards, integrations, APIs and related services (collectively, the "Service") made available by DSALTA, Inc. ("DSALTA", "Company", "we", "our", "us"), including the web pages located at www.dsalta.com.

Our Privacy Policy explains how we collect, use, safeguard and disclose information in connection with the Service and forms part of your agreement with us. Together, these Terms and the Privacy Policy are referred to as the "Agreements".

By accessing or using the Service, creating an account, or clicking to accept these Terms, you confirm that you have read and understood the Agreements and agree to be bound by them. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

If you do not agree with, or cannot comply with, the Agreements, you must not use the Service. We would still like to hear from you — please write to hello@dsalta.com so we can try to find a workable solution. These Terms apply to all visitors, users, and others who access or use the Service.

2. Definitions

• "Account" means the credentialed workspace created for you or your organisation to access the Service.
• "Authorised User" means an individual you permit to use the Service under your Account.
• "Customer Data" means data, records, evidence, configurations and other content submitted to, or collected by, the Service by you or on your behalf, including data retrieved from systems you connect.
• "Content" means information, text, graphics, documents, video or other material posted, uploaded, linked, stored or otherwise made available through the Service.
• "Subscription" means a paid plan granting access to the Service for a defined billing term.
• "Integration" means a connection between the Service and a third-party system authorised by you.

3. Eligibility and Authority

The Service is intended solely for individuals who are at least eighteen (18) years of age. By accessing or using the Service, you represent and warrant that you are at least eighteen (18) years old and have the full authority, right and capacity to enter into and comply with these Terms. If you are under eighteen (18), you are prohibited from accessing or using the Service.

You further represent that you are not barred from receiving the Service under the laws of your jurisdiction or any applicable sanctions or export control regime, and that you will not use the Service in or for the benefit of any embargoed territory or restricted party.

4. Accounts and Account Security

When you create an Account, you agree to provide information that is accurate, complete and current at all times. Inaccurate, incomplete or obsolete information may result in suspension or immediate termination of your Account.

You are responsible for maintaining the confidentiality of your Account and credentials, including restricting access to your devices and sessions, and you accept responsibility for all activities that occur under your Account, whether or not authorised by you. We strongly recommend enabling multi-factor authentication and enforcing least-privilege access for Authorised Users. You must notify us immediately at hello@dsalta.com upon becoming aware of any breach of security, credential compromise or unauthorised use of your Account.

You may not select or use as a username the name of another person or entity, a name or trademark subject to the rights of another party without appropriate authorisation, or any name that is offensive, vulgar or obscene. We reserve the right to refuse service, terminate Accounts, remove or edit Content, or cancel orders at our sole discretion.

5. Communications

By creating an Account or using the Service, you agree that we may send you service-related communications, including transactional notices, security alerts, billing messages, and product or compliance updates relevant to your use of the Service. You may also receive newsletters, marketing and promotional materials.

You may opt out of marketing communications at any time by using the unsubscribe link in those messages or by writing to us. Please note that you cannot opt out of essential transactional, security and billing communications while your Account remains active.

6. Purchases

If you wish to purchase any product or service made available through the Service (a "Purchase"), you may be asked to supply information relevant to your Purchase, including without limitation your payment card number, expiry date, billing address and related contact details.

You represent and warrant that: (i) you have the legal right to use any payment method used in connection with any Purchase; and (ii) the information you supply to us is true, correct and complete.

We may use third-party service providers to facilitate payment and complete Purchases. By submitting your information, you authorise us to share that information with those providers subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including, but not limited to, product or service availability, errors in the description or price of the product or service, errors in your order, or suspected fraud or unauthorised or unlawful transactions.

7. Subscriptions, Billing and Renewal

Certain parts of the Service are billed on a subscription basis. You will be billed in advance on a recurring, periodic basis (each, a "Billing Cycle"). Unless stated otherwise on your order form or plan selection, Billing Cycles are annual.

At the end of each Billing Cycle, your Subscription automatically renews on the same terms unless you or DSALTA cancels it. You may cancel renewal through your account management settings or by contacting our customer support team. Cancellation takes effect at the end of the then-current Billing Cycle, and you will retain access until that date.

A valid payment method is required to process Subscription payments. You must provide DSALTA with accurate and complete billing information, including full legal name, address, state or province, postal code, telephone number and valid payment details. By submitting payment information, you authorise DSALTA to charge all Subscription fees, applicable taxes and any overage or add-on charges incurred through your Account to that payment method.

If automatic billing fails for any reason, DSALTA will issue an electronic invoice indicating that payment must be completed manually by the stated deadline. Fees are exclusive of taxes, levies and duties, which are your responsibility unless we are required to collect them. Unpaid amounts may accrue interest at the lesser of 1.5% per month or the maximum permitted by law, and we may suspend access to the Service for accounts that remain past due after written notice.

8. Fee Changes

DSALTA may modify Subscription fees at its sole discretion. Any change to Subscription fees will become effective at the end of the then-current Billing Cycle.

We will provide reasonable prior notice of any change to Subscription fees so that you have an opportunity to terminate your Subscription before the change takes effect. Your continued use of the Service after a fee change takes effect constitutes your agreement to pay the modified amount.

9. Refunds

Except where required by applicable law, paid Subscription fees are non-refundable, and partial billing periods are not prorated or credited. If you believe you have been billed in error, contact hello@dsalta.com within thirty (30) days of the charge and we will review the matter in good faith.

10. Trials, Betas and Evaluation Access

We may offer free trials, pilot programmes or early-access features labelled as beta, preview or experimental. Such offerings are provided for evaluation purposes only, may be modified or withdrawn at any time, may not be supported at the same service levels as generally available features, and are provided "as is" without warranty of any kind. Data submitted during an evaluation may not be preserved after the evaluation period ends.

11. Content and Licence

The Service allows you to post, link, store, share and otherwise make available Content. You are responsible for the Content you make available through the Service, including its legality, reliability, accuracy and appropriateness.

By posting Content through the Service, you represent and warrant that: (i) the Content is yours or you otherwise have the right to use it and to grant the rights and licence described in these Terms; and (ii) the posting of your Content does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to terminate the account of anyone found to be infringing a copyright.

You retain all rights in the Content you submit, post or display through the Service, and you are responsible for protecting those rights. We assume no responsibility or liability for Content posted by you or any third party. However, by posting Content you grant us a limited licence to host, use, reproduce, modify for formatting purposes, publicly display and distribute that Content solely as necessary to operate and provide the Service to you.

DSALTA has the right, but not the obligation, to monitor, review and remove Content provided by users. Content originating from DSALTA and made available on or through the Service is the property of DSALTA or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy or otherwise exploit such Content, in whole or in part, for commercial purposes or personal gain without our express prior written permission.

12. Acceptable Use and Prohibited Conduct

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service:

• In any manner that violates any applicable national, state, provincial or international law or regulation.
• To exploit, harm or attempt to exploit or harm minors in any way, including by exposing them to inappropriate content.
• To transmit or procure the sending of any unsolicited advertising or promotional material, including junk mail, chain letters or spam.
• To impersonate or attempt to impersonate DSALTA, a DSALTA employee, another user, or any other person or entity.
• In any manner that infringes the rights of others, or that is unlawful, threatening, fraudulent or harmful, or in connection with any unlawful or harmful purpose or activity.
• To engage in conduct that restricts or inhibits any other person's use or enjoyment of the Service, or that may harm DSALTA or its users, or expose them to liability.

You further agree not to:

• Use the Service in any manner that could disable, overburden, damage or impair it, or interfere with any other party's use of it.
• Use any robot, spider, scraper or other automated means to access the Service for any purpose, including monitoring or copying material, except through documented APIs in accordance with their terms.
• Use any manual process to monitor or copy material on the Service for any unauthorised purpose without our prior written consent.
• Use any device, software or routine that interferes with the proper working of the Service.
• Introduce viruses, trojan horses, worms, logic bombs or other malicious or technologically harmful material.
• Attempt to gain unauthorised access to, interfere with, damage or disrupt any part of the Service, its hosting environment, or any connected server, computer or database.
• Conduct penetration testing, vulnerability scanning or load testing against the Service without our prior written authorisation.
• Attack the Service by means of a denial-of-service or distributed denial-of-service attack.
• Reverse engineer, decompile or disassemble any part of the Service, or attempt to derive its source code, models or underlying architecture, except to the extent such restriction is prohibited by law.
• Resell, sublicense, lease or otherwise make the Service available to third parties outside your organisation, or use it to build a competing product.
• Take any action that may damage or falsify DSALTA's ratings or reputation.
• Otherwise attempt to interfere with the proper working of the Service.

We may investigate suspected violations and may suspend or restrict access without prior notice where necessary to protect the Service, our users or third parties.

13. Analytics

We may use third-party service providers to monitor and analyse the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service, and this data may be shared with other Google services. Google may use the collected data to contextualise and personalise the advertising of its own advertising network.

For more information on the privacy practices of Google, please see the Google Privacy Policy. We also encourage you to review Google's guide for safeguarding your data in Analytics.

Firebase

Firebase is an analytics service provided by Google Inc. You may opt out of certain Firebase features through your device settings, including your advertising settings, or by following the instructions provided by Google in their Privacy Policy. For more information on what type of information Firebase collects, please see the Google Privacy Policy.

Mixpanel

Mixpanel is provided by Mixpanel Inc. You can prevent Mixpanel from using your information for analytics purposes by opting out at Mixpanel Opt-Out. For more information on what type of information Mixpanel collects, please see the Mixpanel Terms of Use.

14. Intellectual Property

The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of DSALTA, Inc. and its licensors. The Service is protected by copyright, trademark and other laws of the United States, Canada and foreign countries. Our trademarks, logos and trade dress may not be used in connection with any product or service without our prior written consent.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during your subscription term. All rights not expressly granted are reserved.

15. Error Reporting and Feedback

You may provide us with information and feedback at hello@dsalta.com concerning errors, suggestions for improvement, ideas, problems, complaints and other matters related to the Service ("Feedback"). You acknowledge and agree that: (i) you will not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; (ii) we may already have or may develop ideas similar to the Feedback; (iii) the Feedback does not contain confidential or proprietary information belonging to you or any third party; and (iv) we are under no obligation of confidentiality with respect to the Feedback.

16. Links to Other Websites

The Service may contain links to third-party websites or services that are not owned or controlled by DSALTA. We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party website or service, and we do not warrant the offerings of any such entity, individual or website.

YOU ACKNOWLEDGE AND AGREE THAT DSALTA, INC. SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH THE USE OF, OR RELIANCE ON, ANY CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD-PARTY WEBSITES OR SERVICES. WE STRONGLY ADVISE YOU TO READ THE TERMS AND PRIVACY POLICIES OF ANY THIRD-PARTY WEBSITES OR SERVICES YOU VISIT.

17. Disclaimer of Warranty

THE SERVICE IS PROVIDED BY THE COMPANY ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE OPERATION OF THE SERVICE OR THE ACCURACY, RELIABILITY, COMPLETENESS OR AVAILABILITY OF ANY CONTENT, MATERIALS OR INFORMATION INCLUDED IN IT.

BY USING THE SERVICE, YOU ACKNOWLEDGE AND AGREE THAT YOUR USE IS AT YOUR SOLE RISK AND THAT THE COMPANY ASSUMES NO RESPONSIBILITY FOR ANY ERRORS, DEFECTS OR INTERRUPTIONS. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, OR THAT IT WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. THE SERVICE DOES NOT CONSTITUTE LEGAL, AUDIT, ACCOUNTING OR REGULATORY ADVICE, AND NO OUTCOME OF ANY CERTIFICATION, ASSESSMENT OR AUDIT IS GUARANTEED. THIS DISCLAIMER DOES NOT AFFECT ANY WARRANTY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, HOWEVER ARISING, INCLUDING LOSS OF PROFITS, REVENUE, GOODWILL OR DATA, OR FOR LEGAL FEES, LITIGATION COSTS AND ARBITRATION EXPENSES.

EXCEPT AS PROHIBITED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE COMPANY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO THE COMPANY FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS LIABILITY FOR FRAUD, WILFUL MISCONDUCT, OR ANY LIABILITY THAT CANNOT BE LIMITED BY LAW.

19. Term, Suspension and Termination

These Terms remain in effect for as long as you use the Service or maintain an Account. We may suspend or terminate your Account and bar access to the Service immediately, without prior notice or liability, at our sole discretion and for any reason, including a breach of these Terms, non-payment, or activity that poses a security or legal risk.

If you wish to terminate your Account, you may cancel your Subscription and discontinue use of the Service. Upon termination, your right to access the Service ceases immediately. You may request an export of your Customer Data before termination; following termination, we may delete Customer Data in accordance with our retention practices and applicable law.

All provisions of these Terms that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, confidentiality, indemnity and limitations of liability.

20. Governing Law and Venue

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right. If any provision is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. These Terms constitute the entire agreement between us regarding the Service and supersede any prior agreements between us regarding the Service.

21. Changes to the Service

We reserve the right to modify, suspend, withdraw or discontinue the Service, or any feature or material provided through it, at our sole discretion and without notice. We will not be liable if all or any part of the Service is unavailable at any time or for any period. From time to time, we may restrict access to some or all of the Service, including to registered users, for maintenance, security or operational reasons.

22. Amendments to These Terms

We may amend these Terms at any time by posting the amended Terms on this page and updating the "last updated" date above. Where changes are material, we will use reasonable efforts to notify you in advance by email or through the Service.

Your continued use of the Service following the posting of revised Terms means that you accept and agree to the changes. You are expected to review this page periodically so that you are aware of any changes, as they are binding on you. If you do not agree to the revised Terms, you are no longer authorised to use the Service.

23. Waiver and Severability

No waiver by the Company of any term or condition set out in these Terms shall be deemed a further or continuing waiver of that term or condition, or a waiver of any other term or condition, and any failure by the Company to assert a right or provision shall not constitute a waiver of that right or provision.

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, that provision shall be eliminated or limited to the minimum extent necessary so that the remaining provisions continue in full force and effect.

24. Google API Services and Limited Use

DSALTA's use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Data obtained from Google Workspace APIs is not used, transferred, or sold to develop, improve, or train generalized or foundational AI/ML models.

Where the Service connects to your Google account or Google Workspace environment, we request only the minimum scopes necessary to deliver the compliance monitoring features you have enabled. Data accessed through those scopes is used solely to provide and secure user-facing features of the Service, to comply with applicable law, and to investigate abuse or security incidents. We do not transfer such data to third parties except as necessary to provide the Service, for security purposes, to comply with applicable law, or as part of a merger, acquisition, or sale of assets with notice to you. Human review of Google user data is limited to cases where you have given affirmative consent, where required for security or legal purposes, or where the data has been aggregated and anonymized.

You may revoke DSALTA's access to your Google data at any time through your Google account permissions page or by contacting us at hello@dsalta.com. Upon revocation or termination, we will delete Google user data in accordance with our retention practices, except where retention is required by law.

25. Customer Data and Security

You retain all right, title and interest in the data you or your authorized users submit to the Service ("Customer Data"). You grant us a limited, non-exclusive licence to host, process and transmit Customer Data solely as necessary to provide, maintain and improve the Service for you, and to meet our legal obligations.

We maintain administrative, technical and organisational safeguards designed to protect Customer Data against unauthorised access, disclosure, alteration or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for configuring the Service appropriately, managing user access, and safeguarding credentials.

26. Confidentiality

Each party may receive information of the other that is designated as confidential or that reasonably should be understood to be confidential. The receiving party will use the same degree of care it uses to protect its own confidential information (and no less than reasonable care), will not use such information except to exercise its rights and perform its obligations under these Terms, and will limit access to those who need it and are bound by comparable confidentiality obligations. These obligations do not apply to information that is or becomes public through no fault of the receiving party, was known without restriction, or is independently developed.

27. Acceptable Use of Automated and AI Features

Certain features of the Service may use automation, machine learning or generative models to summarise evidence, draft policy language or surface compliance recommendations. Output produced by these features is provided for informational purposes, may be incomplete or inaccurate, and does not constitute legal, audit, accounting or regulatory advice. You remain solely responsible for reviewing output before relying on it and for your own compliance posture, audit readiness and regulatory filings.

You agree not to use the Service or its output to attempt to reverse engineer, extract or replicate underlying models, to circumvent usage limits, or to develop a competing product.

28. Third-Party Integrations

The Service may allow you to connect third-party products such as cloud providers, identity providers, code repositories, ticketing tools and productivity suites. Those integrations are provided by their respective vendors and governed by their own terms and privacy policies. Enabling an integration authorises us to access, process and store data from that system as required to deliver the Service. We are not responsible for the availability, accuracy, or security practices of third-party products, and disabling or removing an integration may reduce or disable related functionality.

29. Indemnification

You agree to defend, indemnify and hold harmless DSALTA, Inc., its affiliates, officers, directors, employees and agents from and against any claims, liabilities, damages, losses and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Service, your Customer Data, your breach of these Terms, or your violation of any applicable law or third-party right.

30. Dispute Resolution

Before initiating any formal proceeding, you agree to first contact us at hello@dsalta.com and attempt in good faith to resolve the dispute informally for a period of thirty (30) days. Any dispute not resolved informally shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada, and you consent to venue in those courts. Each party waives any right to participate in a class, collective or representative action to the extent permitted by applicable law.

31. Force Majeure

Neither party will be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labour disputes, governmental action, internet or utility failures, or third-party service provider outages.

32. Assignment

You may not assign or transfer these Terms, in whole or in part, without our prior written consent. We may assign these Terms without restriction in connection with a merger, acquisition, corporate reorganisation or sale of all or substantially all of our assets. These Terms will bind and benefit each party's permitted successors and assigns.

33. Entire Agreement

These Terms, together with our Privacy Policy and any order form, subscription plan or written agreement executed between you and DSALTA, Inc., constitute the entire agreement between the parties with respect to the Service and supersede all prior or contemporaneous understandings. In the event of a conflict, an executed written agreement will control over these Terms.

34. Acknowledgement

BY USING THE SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.

35. Contact Us

Please send your feedback, comments, requests for technical support:

• By email: hello@dsalta.com
• By visiting this page on our website: http://www.dsalta.com